RMA Return Merchandise Authorization number must be obtained from RMA department before returning any merchandise. RMA number is good for 15 days. Returned merchandise must be freight prepaid with RMA on shipping cartons. A copy of the original invoice & a complete description of the problem must be included. Items returned for credit or exchange must be in original package and in resellable condition without missing parts. Shipping and credit card discount charges are not refundable. The merchandise should be tested before shipping. The buyer is responsible for shipping or any incurred charges, if the merchandise is proved to be nondefective or subject to misuse or improper operation. Restockinghandling fee of 18 may apply for nondefective products returned for refund. After 30 days, goods may be returned for repair or replacement only. In some rare situations, for memory and CPU products at least, if our vendor reduces the refund due to market price drops, we may choose to pass along this cost difference. Kingli is not responsible for any damage, losses or refusals of items that are not clearly marked with an appropriate RMA number. No RMA returns will be sent out UPS Red or Blue unless requested. The customer will be charged shipping freight for such special handling. For refund of shipping, we are only responsible for ground shipping at most.

Address: 17128 Colima Rd. #238,, Hacienda Heights, CA 91745, U.S.A.
Website: http://www.kingli.com/_upgrading.asp